1st Vacuum Glass Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us, in compliance with the UK General Data Protection Regulation (UK GDPR).
We may collect and process the following types of personal data:
– Personal Identification Information: Name, email address, phone number, and postal address.
– Business Information: Company name, job title, and other relevant business contact details.
– Technical Data: IP address, browser type, device information, and other data collected through cookies and similar tracking technologies.
– Communication Data: Any feedback, questions, or messages you send to us.
We process your personal data to:
– Provide you with our products and services, including processing orders, deliveries, and invoices.
– Respond to your enquiries, requests, and feedback.
– Improve our website, products, and services based on analytics and feedback.
– Comply with legal and regulatory obligations.
We rely on the following legal bases under the UK GDPR for processing your personal data:
– Contractual Necessity: Processing is necessary to perform the contract we have with you or to take steps at your request before entering into a contract.
– Legitimate Interests: To pursue our legitimate interests, provided they do not override your rights and freedoms.
– Consent: For specific purposes, such as marketing communications, where we have obtained your explicit consent.
We may share your personal data with:
– Service Providers: Third-party companies that assist us in delivering our services, such as payment processors, delivery companies, and IT service providers.
– Legal Obligations: Government bodies or law enforcement agencies if required by law or to protect our legal rights.
We will never sell your personal data to third parties.
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Once your data is no longer required, we will securely delete or anonymise it.
Under the UK GDPR, you have the following rights regarding your personal data:
– Access: You can request a copy of the personal data we hold about you.
– Rectification: You can request corrections to any inaccurate or incomplete data.
– Erasure: You have the right to request deletion of your personal data, subject to certain conditions.
– Restriction: You can ask us to limit how we process your data in certain circumstances.
– Data Portability: You can request a copy of your data in a machine-readable format for your personal use.
– Objection: You can object to the processing of your data where we are relying on legitimate interests.
– Withdraw Consent: If we rely on your consent for processing, you can withdraw it at any time.
To exercise any of these rights, please contact us using the details provided below.
Our website uses cookies to enhance your browsing experience and analyse traffic. For more information, please review our Cookie Policy.
We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. While we strive to protect your data, please note that no internet transmission is completely secure.
If we transfer your data outside the UK, we will ensure adequate protection of your data through standard contractual clauses or other lawful transfer mechanisms as required by the UK GDPR.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we recommend that you review it regularly to stay informed about how we protect your privacy.
If you have questions, concerns, or wish to exercise your data protection rights, please contact us at:
Effective Date: 25.10.2024
